TECHNOLOGY | editor, Singapore

How can retailers deliver extraordinary customer experience amidst the pandemic?

AWS, UltraCommerce to share insights at the Success Factors for an Exceptional Online Customer Experience webinar.

The pandemic has become a catalyst for the growth of e-commerce, with consumers turning to online shopping in the light of lockdowns and social distancing measures. Across Southeast Asia, consumers have been spending more for essential goods on online platforms, with 28% trying a new e-commerce app since the pandemic broke out, according to a study by Bain & Company and Facebook.

As retailers continue to digitise their daily operations to adapt to the new trend, they also need to make sure that they would improve and deliver consistent consumer experiences.

Retail Asia, in partnership with the world’s most broadly adopted cloud platform Amazon Web Services (AWS), will be hosting the Success Factors for an Exceptional Online Customer Experience webinar this coming 5 November at 11:00 AM (SGT). The event is an exciting opportunity for all parts of the retail industry and associated services to meet, network, and learn from the experts and key people speaking at this webinar.

As the pandemic expedited the adoption of online grocery, this exclusive webinar aims to provide retailers with key and timely information on customer experience and online retail, factors to improve customers' online experience, achieving an effective personalisation strategy, and what to look out for when choosing a digital commerce platform.

This 60-minute virtual event aims to gather C-level executives, decision makers, and industry experts to share key and timely insights on how to deliver extraordinary customer experiences.

Confirmed speakers in the event include:

  • Matt Fitzgerald, Head of AWS Developer Relations, APJC, Amazon Web Services
  • Jeremy Howe, Vice President, Strategy and Corporate Development, UltraCommerce

If you are interested in attending the conference, please contact Valerie Banglig at or at +65 3158 1386. To find out more about the event, click here. To register, click here.

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