Customers take center stage: Using innovation to grow your business | Retail Asia
, Singapore

Customers take center stage: Using innovation to grow your business

This exclusive Retail Asia virtual round table on 28 May will guide retailers on how to meet their customer's needs and sustain their business during the pandemic.

The retail industry's battle with the COVID-19 pandemic isn't over yet; in fact, it's just beginning. Businesses that expect a semblance of normalcy after the crisis have already thrown the proverbial white towel out of the window; and many have accepted their fate that there's no going back to the way it was anytime soon. 

With uncertainty the only thing that’s certain right now, there is one thing that will never change when it comes to retail: customer experience. The customer will always play a crucial part in the success of any retail venture, whether it's in the middle of an economic boom or a worldwide pandemic. Retailers that can create innovations and strategies that revolve around personalised customer experiences have a much better chance of succeeding, even in the midst of a crisis that has brought the retail industry to its knees. 

Retail Asia, in partnership with leading software corporation SAP, is presenting its upcoming virtual round table, Customers take center stage: Using innovation to grow your business this 28 May. Through this digital event, viewers will delve deep on how innovation can deliver new shopping experiences that can drive more customers to their business. Moreover, this one-hour program will offer viewers a new perspective on what effective customer service looks like during the pandemic. Speakers in the event include:

Aditya Utama, Retail Industry Business Architect, Southeast Asia for SAP. Aditya delivers the best practice in business processes for the supply chain, especially in the Retail Industry. He has more than ten years experience in consulting practice with a focus in Retail and Consumer Products Industry.

Alfred Choy, Sales Director, Customer Data Management and Marketing, APJ for SAP Customer Experience. Alfred brings his expertise in digital marketing, technology, and operation together to help customers overcome business challenges and drive business growth. He has over 10 years experience in the marketing technology industry across APAC. He has been in the B2C industry, especially in e-Commerce and Retail, across the region. 

Both speakers will share the virtual stage for an engaging panel discussion moderated by Retail Asia Managing Editor, Paul Howell. They’ll take live questions from the audience and delve deeper into each of their areas of expertise

Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

Get Retail Asia in your inbox
It will launch data centres in the Philippines and Indonesia.
Manila, Central Luzon and Bicol have been the key target regions for new pharmacies.
It is looking to penetrate residential areas in Tier 1 cities.
It is looking to open four locations in the city by end-2022.
It is expected to be completed by 2024.
Lecoo aims to launch 600 stores in the coming year.
For instance, Tous Les Jours is selling two to three times more than competitors.
The country’s live commerce market has been growing at a rapid pace.
It plans to expand to 400 from 138 stores in the market in the long term.
Real household spending is not expected to hit pre-pandemic levels by 2021.
This will mark the largest M&A deal in the country in H2 2021.
It will have 38 retail leases expiring by March 2022.
It has also expanded its one-hour shopping service to lower-tier cities.
It is testing its delivery service in selected locations in Tokyo.