Zendesk

Zendesk is a customer service software company with support and sales products designed to improve customer relationships. We believe that every great customer relationship stems from a conversation, so we built a customer service software company that designs solutions to help foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Learn more at www.zendesk.com.

Refitting retail service and support

Customers expect fast, personal support from retailers. They want to connect with companies on their...

How “The Great Compression” can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise. The future of retail probably won’t be...

Carousell + Zendesk: Expanding with multilingual self-service

Carousell’s 45-person support team solves 30,000 tickets a month. How? By allowing Answer Bot to def...

Cotton On Group + Zendesk: 1700 stores, 20 countries, one CX platform

Learn more about how Zendesk retail customer, The Cotton On Group, uses Multibrand to manage custome...

D2C retail: Why a simple customer experience is just what we need right now

"Don't create products people don’t want" may be the ultimate way to remain customer-focused as a bu...

Daniel Wellington seamlessly scales customer service worldwide with Zendesk

Daniel Wellington's 80 agents solve 400K+ tickets a month using Zendesk Support, Guide, Talk, and Ch...

Shopify + Zendesk: One-stop shop for excellent customer support

Learn how Shopify can now focus on a single workspace to connect with customers using Zendesk Suppor...

First response time to 250 stores improved by 73%

Learn how Forever New, an Australian fashion retailer, achieved a 73% improvement in first response...

The experience matters: Retail customer service

What is retail customer service? Retail customer service is like any other customer service: it’s...

Deliver better ecommerce customer experiences with Zendesk and Shopify

Give your agents instant access to customers' details and order information—all inside Zendesk. O...

Bukalapak + Zendesk: An Ecommerce Evolution

Indonesian unicorn Bukalapak's 480 agents serve 300K customers and solve 400K a month using Zendesk...

The art of conversation—4 brands that use quality assurance for personalized interactions

Really great customer conversations can’t happen when agents are bound to a script—it just isn’t pos...

Put your shopper at the center with Zendesk

The best retail experiences are built with Zendesk.

Foodpanda sees the highest satisfaction ratings from live chat—which they provide online and embedde...

Learn why Foodpanda, a global online food delivery marketplace, views live chat as a key customer se...

CX Trends 2021: Industry Insights

Get the interactive report here.

The hottest CX trends for retailers are anything but trendy

Reporting from the National Retail Federation's 2021 Big Show: Amidst industry upheaval, a focus on...

Impossible Foods + Zendesk: Data-led customer support

With its groundbreaking plant-based meat products, Impossible Foods has grown exponentially while fa...

How to prioritize your CX budget

The landscape of customer experience has changed drastically — here's how your industry has been aff...

Want to provide great retail CX? Start with your employees

It’s a tale as old as internet time. A customer walks into a store having researched dozens of next-...

Deliveroo uses Zendesk Support to serve three distinct customer groups

Deliveroo shares how Zendesk Support helps them provide great service to their riders so that riders...

Elevate your ecommerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce se...

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